Detalhe completo do ticket (mensagens, SLA, fases, customer, empresa, business)
GET
/api/v2/ticket/info/{id}
responsáveis, mensagens / atividades (
messages[]), SLA, customer vinculado (CRM),business (negociação), empresa, protocolos, tags, arquivos, etc.
id_phase atual + as eligible_phases pra próximas movimentações.customer.id_crm antes de fazer operações no CRM relacionadas ao ticket.Path param
{id} = UUID do ticket (não confundir com id_seq numérico).Campos importantes do retorno
| Campo | O que é |
|---|---|
id / id_seq | UUID estável vs id numérico sequencial (visível na UI) |
phase / id_phase | Fase atual no workflow |
super_status | "Em andamento" / "Finalizado com sucesso" / "Finalizado com insucesso" |
open | true enquanto o ticket está aberto |
customer | Bloco com id_crm + table + column apontando pro registro no CRM |
business | Negociação vinculada (null quando não há) |
responsibles[] | Operadores designados |
messages[] | Atividades + mensagens (init_message, customer_added, history_ticket_phases, msg do operador/cliente…) |
eligible_phases[] | Fases pra onde o ticket pode ser movido agora |
protocols | Protocolos de atendimento ligados ao ticket |
sla_geral / sla_status | SLA do ticket |
Requisição
Parâmetros de Caminho
Parâmetros Header
Respostas
Request Request Example
Shell
JavaScript
Java
Swift
curl --location '/api/v2/ticket/info/' \
--header 'api-key: {{api-key}}'Response Response Example
200 - Ticket aberto com customer, fases elegíveis, mensagens e SLA
{
"ok": true,
"data": {
"id": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
"id_seq": 484898,
"name": "Ticket Teste",
"description": "Descrição Teste",
"id_father": null,
"ticket_father": null,
"origin": {
"id": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
"name": "Active",
"url": "",
"description": "",
"channel": ""
},
"created_at": "2025-06-26 20:57:50.807581 +0000 UTC",
"updated_at": "2025-06-26 21:21:58.650729 +0000 UTC",
"pending_time": null,
"last_channel_interaction": null,
"crm_price": 0,
"checklist": {
"total": 0,
"check": 0
},
"responsibles": [
{
"uid": "1f8e7d40-17c8-4ab1-9165-50e974b00f44",
"name": "Willian Johan Wandscheer",
"id": 8
}
],
"open": true,
"sla_status": {},
"sla_geral": {},
"phase": "Sem automação",
"id_phase": "634c07c4-51b7-400d-8b4a-b5c7d19e925f",
"workspace": "Fluxo de Automação",
"id_workspace": "9ed15978-a340-4ae2-a945-2b9cb704f61a",
"workflow": "Playground",
"average_time_interaction": "00:00:00",
"average_time_response": "00:00:00",
"creator": {
"uid": "1f8e7d40-17c8-4ab1-9165-50e974b00f44",
"name": "Willian Johan Wandscheer",
"permission": "Editor",
"id": 8
},
"messages": [
{
"id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
"id_seq": 484898,
"user_id": 8,
"user_name": "Willian Johan Wandscheer",
"workspace_name": "Fluxo de Automação",
"workflow_name": "Playground",
"phase_name": "Sem automação",
"created_at": "2025-06-26T20:57:50.807581Z",
"type_message": "init_message",
"type": "action"
},
{
"id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
"customer_name": "Willian Johan",
"created_at": "2025-06-26T20:57:51.143325Z",
"type_message": "customer_added",
"type": "action",
"user_id": "1567199f-59fe-4e57-99cd-c7df1ddfd1b0",
"user_name": "Automação"
}
],
"progress": 10,
"super_status": "Em andamento",
"eligible_phases": [
{
"id": "b5d7f8ab-3c76-43db-838c-73c54cc1e0f7",
"name": "Setup",
"icon": "",
"id_status": 1,
"crm_fields": null
},
{
"id": "bd89ab72-0b9d-4829-ba0b-4893e1b01f4a",
"name": "Sucesso",
"icon": "",
"id_status": 3,
"crm_fields": null
},
{
"id": "a8baf782-081d-4250-97d7-58dd72ba68e6",
"name": "Insucesso",
"icon": "",
"id_status": 2,
"crm_fields": null
}
],
"id_workflow": "1fa78845-92bc-4c7d-95a2-6b93d8876712",
"customer": {
"id": "93a878de-0fbb-4602-972d-77c793702c04",
"id_ticket": "84cefe00-761e-467c-9f77-fbb05ecb7af9",
"id_crm": "1",
"table": "cliente",
"column": "id",
"template": "dc6e0903-e41d-48c5-8e10-e0542a682468",
"created_at": "2025-06-26T20:57:51.112725Z",
"updated_at": "2025-06-26T20:57:51.112725Z"
},
"id_tab": "00000000-0000-0000-0000-000000000000",
"department": 0,
"permission_user_access": null,
"business": null,
"last_interaction": "2025-06-26T20:58:26.171971Z",
"calc_crm": {
"table": "",
"column": ""
},
"reply": true,
"protocols": {},
"tags": [],
"files": [],
"history_notes": null
},
"message": "Ticket aberto com sucesso."
}Modificado em 2026-11-04 02:31:07